Refund policy
Refund & Returns Policy
Thank you for shopping with Sizzle & Sorbet.
We hope you and your pup love your order. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must:
- Be unused and unworn.
- Be free from pet hair, odours, stains, or damage.
- Be returned in their original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Personalised or custom-made products.
- Gift cards.
- Clearance or final sale items.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank or card provider may take additional time to process the refund.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 14 days of delivery at hello@sizzleandsorbet.com
Please include your order number and photographs of the issue where possible.
For return enquiries, please contact:
Do not send any returns without contacting us or they will be sent to the wrong address and be returned to sender. Thankyou kindly